Fast and Reliable
Rapid repair and refurbishment of all models of Spectralink and Polycom handsets, including LTB100, 6020, 8020, PTB410, and 8440 Wi-Fi models.
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Enterprise Repair & Refurbishment
Our Repair Services
Since 1999, Smadny Communications has delivered unparalleled service and value by specializing in installing, reselling, and refurbishing office telecommunication handsets.
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Easy packaging & submission for same-day evaluation
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Repair & 2-year warranty service, expedited quickly
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100% customer satisfaction — we stand by our word
What We Service
Specialized handset repair, model by model
Repair and diagnostic support for Spectralink, Polycom, Cisco, Avaya, Nortel, and Mitel wireless handsets.
Polycom & Cisco Care
We service Cisco 7921G, 7925G, 7926G, and newer 8821 wireless handsets using specialized testing rigs and 100% original component profiles.
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Full support and diagnostic solutions for legacy systems including Avaya/Nortel 6120, 6140, Avaya 3641/3645 IP phones, and Mitel PTX140, PTX141 models.
Request serviceShip → Diagnose → Repair → Return
How to Send Your Phones for Service & Warranty
We believe in 100% customer satisfaction and standing by our word. To ensure your repair or 2-year warranty service is expedited quickly, please follow these simple steps:
No advanced notice is needed, and there are no complicated RMA forms to fill out. We will always send a confirmation email upon receiving your package, assign a tracking number, and return your devices via UPS. Ground shipping is always free, and expedited shipping can be arranged upon request.
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Prepare the Handsets
Please remove batteries, holsters, clips, or any extra cases. Send only the phones unless specific charger troubleshooting is requested.
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Describe the Problem
State whether you are sending the phones for service or warranty work. If possible, describe the issue with each unit on a note, as it helps us expedite repairs.
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Notify via Email
Send us an email at repair@smadny.com to notify us of the shipment.
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Ship Your Package
Pack your phones carefully and return them using the shipping service of your choice to our address:
Smadny Communications, Inc.
310 Busse Hwy #329
Park Ridge, IL 60068
Toll Free: 888-533-4894
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Include Packing Slip / Purchase Order
If you have a packing slip, PO#, or original invoice (for warranty repair claims), please include it in the package. This is not strictly necessary but helps cross-reference our records quickly.
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International Declarations
If shipping internationally, please declare a low custom/insurance value (approx. $5 USD for each unit) to avoid customs blockages.
Healthcare Priority
Hospitals & Healthcare Facilities Get FREE Same-Day RUSH Service
We understand how critical wireless telephone units are to hospital staff and caregivers, so we offer FREE RUSH same-day service on any hospital phones we receive. We repair and ship them back the same business day at no additional charge.
Common Questions
Before you box it up
Do I need an RMA number before sending phones in?
No advanced notice is needed, and there are no complicated RMA forms to fill out. We will always send a confirmation email upon receiving your package, assign a tracking number, and return your devices via UPS.
Who pays return shipping?
We return your devices via UPS. Ground shipping is always free, and expedited shipping can be arranged upon request.
Do I need my original invoice for a warranty claim?
If you have a packing slip, PO#, or original invoice (for warranty repair claims), please include it in the package. This is not strictly necessary but helps cross-reference our records quickly.
How does the 2-year warranty work?
Every phone sold or repaired by us is cataloged and protected with a signature tamper-proof sticker. We track each serial number to match the warranty directly to your name. No questions asked.
How our warranty worksWhat should I remove before shipping?
Please remove batteries, holsters, clips, or any extra cases. Send only the phones unless specific charger troubleshooting is requested.
Shipping internationally?
If shipping internationally, please declare a low custom/insurance value (approx. $5 USD for each unit) to avoid customs blockages.
Smadny by the Numbers
Our commitment to excellence and high quality results, year-after-year.
5+
Satisfied Clients
Serving thousands of healthcare clinics and hospitals nationwide
20+
Years of Experience
Pioneers in high-grade Spectralink and Polycom hardware support
400+
Invoices Sent
Highly-rated enterprise solutions and trusted business accounts
Ready to send in your handsets?
Call toll-free at 888-533-4894 or request a fast repair quote.
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